Privacy Policy
Introduction
MediClick Pharmacy is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
This website is operated by Pill Post Limited, trading as MediClick Pharmacy, a registered UK company (Company Number: 14807394), registered pharmacy (GPhC Number: 9012180).
If you have any questions or concerns about how we handle your data, you can contact our Data Protection Officer (DPO) at:
Email: hello@mediclickpharmacy.co.uk
What Information We Collect
We collect and process the following categories of personal information:
- 1. Personal and Contact Details
Name, address, email address, phone number, date of birth, gender.
- 2. Health and Medical Information
Details submitted through medical questionnaires, consultation forms, prescriptions, and your communications with our healthcare team.
- 3. Transactional Data
Records of payments and purchases, order history, delivery information.
- 4. Technical Data
IP address, browser type, device identifiers, pages visited, and usage patterns (via cookies and analytics).
How We Use Your Information
We process your personal data for the following purposes:
– To provide and manage your orders for prescription and non-prescription medications.
– To conduct clinical assessments through online consultations.
– To comply with legal and regulatory requirements from the GPhC, MHRA, NHS, or ICO.
– To communicate with you regarding your order or healthcare query.
– To personalise and improve our website and services.
– With your consent, to send marketing communications (you can opt out at any time).
Lawful Basis for Processing
We rely on the following legal grounds to process your data:
– Consent – for marketing communications.
– Contractual necessity – to provide healthcare services and products.
– Legal obligations – to comply with pharmacy regulations.
– Vital interests – in cases where processing is necessary to protect health.
– Legitimate interests – such as to improve our services or prevent fraud.
Sharing Your Data
We may share your data with the following categories of recipients:
– Licensed pharmacists and prescribers employed or contracted by MediClick Pharmacy.
– Third-party service providers for payment processing, delivery logistics, and IT support (e.g., website hosting, customer support platforms).
– Regulatory bodies such as the General Pharmaceutical Council (GPhC), MHRA, or ICO if legally required.
– Couriers such as Royal Mail, DPD, or others to deliver medications to you.
– Our business partners such as doctors or medical professionals where relevant to your treatment.
We do not sell your data to third parties.
Where We Store Your Data
All data is securely stored on servers within the UK or EEA.
Data Retention
We retain your personal and medical data only for as long as necessary to:
– Fulfil the purposes outlined in this policy,
– Comply with our legal and regulatory obligations,
– Maintain records for audit and accountability.
Typically, medical records are retained for 8 years from the date of the last interaction, in accordance with NHS and GPhC guidelines.
Your Rights
You have the right to:
– Access the personal data we hold about you.
– Request correction or deletion of your data.
– Withdraw consent (where processing is based on consent).
– Object to or restrict processing under certain conditions.
– Request data portability in a structured, commonly used format.
– Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you’re unhappy with how we’ve handled your data.
To exercise any of these rights, contact us at hello@mediclickpharmacy.co.uk.
Cookies
We use cookies to enhance your user experience, analyze traffic, and support core site functionality. You can manage cookie preferences via your browser settings or our cookie banner when you first visit our site.
For more details, refer to our Cookie Policy.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our operations, legal obligations, or user feedback. Any significant changes will be notified via our website.
Last updated: 2025-05-27